Returns & Exchanges

Thank you for shopping at Fifth Element!

If you are not entirely satisfied with your purchase, we're here to help.

 

Domestic Shipping Policy

  • U.S. based shipping is FREE with purchases over $100.
  • All orders are processed within 2-3 business days.
  • Delays can occasionally occur.

 

Fifth Element Return Policy

You have 14 calendar days to return an item from the date you received it.

Returns on Regular Priced Items

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with tags intact. Your item needs to be returned with the receipt or proof of purchase. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

Returns on Sale/Discounted Items

Within 14 days of your original purchase, you can either exchange the item for something different, or we will issue you a merchandise credit. Sorry, no refunds to original form of payment for sale or discounted items. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

 

Have questions about our policies?

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